Returns & Exchange Policy

Thank you for shopping at Mayhem Ball Merch online store. We want you to be fully satisfied with your purchase. This Return and Exchange Policy explains the terms and conditions related to returns and exchanges of products purchased from our online store. By placing an order, you agree to comply with the following guidelines. Please read them carefully.

Definitions

In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Mayhem Ball Merch website and complying with the terms and conditions. The terms “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to the Mayhem Ball Merch website. The terms “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms mentioned are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing assistance to the Client for meeting their needs in accordance with our jurisdiction.

Inspection on Receipt

Upon receiving your shipment, we strongly recommend the following actions:

  • Verify that you have received the correct products.

  • Carefully inspect the contents for any physical defects or shipping damage.

  • Report any damaged merchandise within 24 hours of the delivery date and time to be eligible for a replacement.

  • Please note that there may be a slight difference between the web mockup and the product you receive. Product descriptions and size guidelines are available on the website and should be reviewed carefully before ordering.

Return and Exchange Criteria

We do not accept returns or exchanges for choice-related issues, including size, color, design, product type, or used products. Please select your product carefully. If you no longer like the product or it does not fit, we encourage placing a new order.

2.1 Eligibility

You may be eligible for a return only if:

  • You have received a defective, damaged, or incorrect item.

  • You comply with all the conditions mentioned in this policy.

  • If you need to exchange the item for the same product, please contact our support team.

2.2 Non-Returnable Items

The following items are generally non-returnable unless defective or damaged upon receipt:

  • Items that have been used, washed, or altered

  • Items without original packaging, tags, or accessories

  • Limited edition or special promotional items

  • Customized or personalized items

Return and Exchange Process

3.1 Contact Us

To initiate an eligible return or exchange, please contact our customer support team at
support@mayhemballtourmerch.com within 24 hours of receiving your order.

Please provide:

  • Your order details

  • A clear description of the issue

  • Supporting evidence such as photographs of the damaged or incorrect item

3.2 Return Authorization

Our customer support team will guide you through the process and issue a Return Authorization (RA) number, if applicable. Do not return any items without obtaining an RA number.

3.4 Return Shipping

For eligible returns or exchanges due to defects, damages, or incorrect items, we will provide a prepaid shipping label or arrange pickup. Please follow all instructions provided by our support team.

3.5 Return Claim Approval

Returned items will be inspected for claim approval. You must comply with the following conditions:

  • Items must be in original condition with original packaging, tags, and accessories

  • Items must be securely packaged to prevent damage during transit

  • Items must reach us within 15 days of delivery

  • Returned consignments must include the original invoice with your name, address, and order ID

Failure to meet these requirements may result in rejection of the return or exchange.

3.6 Return Claim Processing

Once your return claim is approved, our support team will notify you that:

  • We have received your returned item

  • Your return claim is approved or rejected (with reasons)

  • If approved, your refund will be processed and credited to your original payment method within a certain number of days

Important:
Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.

Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, please contact us at
support@mayhemballtourmerch.com

Our customer support team will be happy to assist you.